A retail associate, also referred to as a store clerk, shop clerk or a customer service associate or sales associate, is an inside job position in a retail store. It is usually performed by individuals who have knowledge of inventory management and a general understanding of the business to which the store belongs.
Many retailers prefer sales associates do inventory management duties because the knowledge they possess is extremely valuable. Some retailing companies may have specific store managers that supervise the work of their associates.
Retail stores generally use salespeople in their stores. The reason for this is that a good sales person can make a good impression on potential customers and can assist the owner in maximizing the sales that take place in the store.
A retail associate works in different areas within the store. They work directly with customers while working with their manager and the store owners. This allows them to see all facets of the business including customer interaction and their role in the store itself. They are in charge of tracking all customer transactions, helping shoppers with their purchases and making sure they know when their payment is due.
A salesperson may be employed in more than one department in a single retail store. If they were to specialize in more than one aspect of the business, they may earn a commission from each item that they sell. This commission may be very high or it may be very low depending upon the individual's experience and skill level.
It is important to understand the responsibilities that are part of the job of a sales associates. It is up to the salesperson to know what needs to be done and how to complete the task. This knowledge is essential to succeeding in the retail store business. Failure to perform this task improperly could result in poor customer relations. Good relationships between the store and the salesperson could result in increased sales and a better chance of success within the business.
A retail associate may work with both the store clerk and the manager. Many times a store clerk will take care of an individual sales person while a manager handles the larger task of managing the entire store. The manager can help the salesperson with any questions or problems they have and keep tabs on their performance. The manager may ask for the salesperson to make reports regarding the performance of the individual on a regular basis.
A store clerk can assist the manager with a specific sale or problem that has arisen in the store. Sometimes a store clerk will be asked to assist the manager when there is a problem with one or more products in a store. For example, a store clerk may help the manager when a particular product becomes out of stock. A store clerk may also help the manager if there are problems with credit cards or debit machines.
Clerks can also assist the manager with stocking the shelves, taking care of equipment or maintaining records for the store. All of these tasks help to improve the efficiency and profitability of the store.